Meet the Gateway Insurance Team

Your Local Insurance Agents

Real people, real experience-serving Bismarck and beyond with a personal touch and practical guidance.

Heather Mae Hoerner

AGENT AND Agency Manager

Heather joined Gateway Insurance Agency in May of 2022 with over 10 years of experience working in both independent and captive agencies

Heather is licensed not only in Property and Casualty insurance but also Health and Life insurance. She currently holds appointments in North Dakota, Arizona, South Dakota, Montana, and Minnesota.


Insurance is an ever-changing market, and we know that it is not always an easy thing to understand. Heather’s goal is to educate her clients on not only about the changes in the industry, but she also listens to her clients to understand their needs and advise them on what options may be the best for their individual situation. Heather works very hard to ensure that when clients leave her office, they are in a better place than when they walked in. Customer service is very important to Heather, and she strives to make sure clients are taken care of in a friendly professional way.


Heather grew up on a farm/ranch in NW South Dakota and understands the values of hard work and dedication. She has lived in Bismarck since 1998 when she relocated there to attend College. After getting her degree in Speech Communication she worked in the Banking/Finance industry for over 15 years before making the switch to insurance. It is Bismarck where she raised her three daughters and built a home with her husband Mark. 


Heather enjoys a number of hobbies including gardening, canning, hunting, and camping. She also enjoys spending time with her family and making memories every chance she gets.

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Kalyn Olheiser

Agent

Kalyn joined Gateway Insurance Agency in June of 2025. With 17 years of customer service experience she is welcome addition to the Gateway family.


Her most recent employment was in the banking/finance industry where she gained 7 years of experience. This knowledge helped her obtain her P and C license. She enjoys helping clients with their insurance needs.


Kalyn was born in Strasburg, ND but moved to the Bismarck area when she was a child. She graduated from Bismarck High School and has lived in the Bismarck area ever since.


Kalyn enjoys spending time with her family and friends. She enjoys spending time out on her parent’s pontoon and enjoying time out in the sun. She also, enjoys reading, going to concerts, and spending time with her niece and nephews when she can.

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Trusted Guidance, Backed by Experience

With several years of combined insurance experience in our Bismarck office, Gateway Insurance agents are licensed and use the knowledge they have gained from attending meetings and working with our company underwriters.


Our agency covers all major lines of insurance, auto, home, business, farm, crop, and more ensuring you get guidance that fits your needs and your budget. Each member of our team values communication and will answer questions you may have about your policy.


We value and appreciate the individuals, families, and businesses we have worked with. With offices in both Bismarck and Steele (through Bowerman Insurance), you'll always find a friendly face and real support close to home.


Our agency has a membership with the Independent Insurance Agents of ND (IIA) reflecting our dedication to professionalism and staying ahead of industry trends.

Let's Talk!

Have a question or need advice? Reach out to any of our agents directly-we're always here to help, whether it's a simple quote or urgent claims support. You'll talk to someone who knows your name, your situation, and how to make things right.

Our agency has contracts with several different companies to meet the specific individual needs and lifestyles of our customers. We can provide a complete analysis of an insurance policy to ensure the coverage is correct along with a competitively priced proposal with ways to save money.


Our agency has access to some of the most extensive technology services available. Staying on top of today's technology and providing our customers with this service is a top priority.


We also have serval out of state licenses, and we have access to companies that can write in those states. Give us a call, email, text, or stop in our office to find out how we can help you secure your financial future. We are here to help with any concerns or questions you may have.